Returns & Exchanges

At Waterford Aquatics, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return most items in their original packaging within 30 days of delivery.

1

Initiate a Request

Log in to your account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the items in their original condition and include all manuals, accessories, and a copy of your packing slip inside the box.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once our team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing